Viewer FAQ

AT&T SportNet APP & Streaming -Frequently Asked Questions

*Sign-Up Section

Can I stream AT&T SportsNet?
AT&T SportsNet offers a TV everywhere stream of our channel on both an app and web platform. Games will be available to those viewers who subscribe to a telco, cable or satellite provider or vMVPD which carries AT&T SportsNet and who has agreed to allow their customers access to the TV everywhere streaming service. 

As of (enter date) AT&T TV Now customers can take the TV Everywhere stream via the AT&T SportsNet app or website.

Is there an additional cost to receive the TV Everywhere stream via AT&T SportsNet app or website?
There is no additional cost as long as you are a valid paid telco, cable, satellite or vMVPD customer who subscribes to a video package that includes AT&T SportsNet. Data charges may apply for mobile app viewing. Please check with your mobile provider.

Is AT&T SportsNet available for TV Everywhere viewing without being a paid telco, cable, satellite or vMVPD customer?
No, the only way to access digital streaming of AT&T SportsNet is to have a valid pay television subscription that contains AT&T SportsNet and whose provider has agreed to allow their customers access to the TV everywhere streaming service.

My cable, satellite, telco provider or vMVPD does carry AT&T SportsNet, but I do not see them on the TV Everywhere streaming provider list, what can I do?
Some TV providers have not yet accepted our offer allowing their customers access to our TV Everywhere stream via the AT&T SportsNet app or website. You may contact your telco, cable, satellite provider or vMVPD and request that they allow you access to stream AT&T SportsNet.

Can I stream all AT&T SportsNet content on the app and website?
NHL and MLS content is not currently available for streaming. Check back for future updates to our streaming programming line-up.

 

AT&T SportsNet OTT/vMVPD- Frequently Asked Questions

Is there an OTT/vMVPD option available where I live?

We are thrilled to offer customers in all regions another option to watch their favorite teams’ games with the launch of AT&T TV Now.

 In our Southwest region, viewers now have the option to receive AT&T SportsNet Southwest via fuboTV and AT&T TV Now.

If your OTT provider in your region is not listed and you would like to see AT&T SportsNet or ROOT SPORTS on your provider, please call them and request that they add the network to their channel line-up.

 Why am I not getting all the games on AT&T TV Now?

At this time AT&T TV Now is not able to provide all games when there is a scheduling conflict. NHL and MLS live games are not currently available on our streaming services.  Check back for future updates to our streaming programming line-up.

I live in the Territory and I have AT&T TV Now but I can’t receive AT&T SportsNet?

At this time AT&T TV Now is only available to those customers that have the “CHOICE” or “ULTIMATE” package.

I am an AT&T TV Now customer in Nevada, why am I not getting AT&T SportsNet on AT&T TV Now?

At this time, the state of Nevada, portions of California and Arizona will not be able to view AT&T SportsNet Rocky Mountain on AT&T TV Now. Please check back for further updates.

 

*Technical Section

What are the technical requirements and what devices will work?
You will be able to watch from both PC and Mac platforms. Additionally, you will be able to watch on both Apple and Android devices. To watch games and other programming on any of these platforms, you will need to “authenticate” with your pay TV subscription credentials with a valid subscription to AT&T SportsNet.

What software will I need?
We support iOS and Android software on mobile as well as Chrome, Firefox, Safari, Internet Explorer and Edge for desktop viewing.

What does my video quality depend on?
Various factors affect video quality including device used, internet speeds, and current network congestion.

On the provider authentication page, my logon credentials are not working?
Contact your cable or satellite provider and confirm the current email address they have on file. Also confirm that your subscribed level of service is a TV package that includes AT&T SportsNet.

What if I forgot my username and/or password?
Contact your cable or satellite provider to learn how you can retrieve your username and/or password.

 

*App Use Section

Is there a way to stop, pause and or record the live games?
Our app will allow you to pause and stop live games, but not to record or download for offline viewing as part of this service.

What data does AT&T SportsNet collect?
We confirm your TV subscription and use your location in order to verify that you are within our geographic footprint and qualify for viewing of the content provided. Please refer to our User Terms and Privacy Policy (found at http://www.attsportsnet.com/att-sportsnet-app-terms-conditions/) for additional details.]

I am traveling out of town, will I still be able to stream the games on my phone or computer?
Unfortunately, currently you have to be within each region’s geographic footprint in order to stream the programming.


*AUDIO AND VIDEO

How can I get AT&T SportsNet in HD from my cable or satellite provider?
Please contact your cable or satellite provider directly and let them know you’d like to receive AT&T SportsNet in HD. They can advise you on availability, as well as, package and equipment requirements.

Audio or Picture Issues:
If you have an audio or picture issues, determine if this issue is present on other channels or only AT&T SportsNet. If present on other channels, please contact your cable or satellite provider. If it is only on AT&T SportsNet, please contact us and we will respond during regular business hours.

PROGRAMMING

How can I get Colorado Rockies, Utah Jazz and Golden Knights live game broadcasts outside of AT&T SportsNet broadcast territory?
If you are outside of the team’s regional television territory, Rockies, Jazz and/or Golden Knights games may be blacked out on AT&T SportsNet. AT&T SportsNet only has rights to distribute games within the home television territory for each team. Team territories are dictated by the leagues, not by regional sports networks. Some television providers offer out-of-market packages that will allow you to watch games outside of a team’s home territory: the MLB Extra Innings package and the NBA League Pass package. Please note some games may still be subject to blackouts. For more information, contact your television service provider.

I live in the AT&T SportsNet network territory and my television provider doesn’t offer AT&T SportsNet. What can I do?
Call, email or utilize your provider’s Facebook and other online communities to let them know you want AT&T SportsNet added to your channel line-up.

Can I purchase AT&T SportsNetprogramming?
AT&T SportsNet programming is not available for purchase.

I produced a sports show. How can I get my show on your network?
To have your show considered for telecast, please contact our Programming department.

Programming Issues:
If you have additional questions regarding programming, blackouts, or content issues, please contact your cable or satellite provider. If your issue cannot be resolved by your provider, please fill out a website ticket and we will respond during regular business hours.

ADVERTISING AND SALES

How can I advertise on AT&T SportsNet?
For advertising information or questions, please contact our Sales department at db846j@att.com.

CAREERS

Is AT&T SportsNet currently hiring?
For a list of open positions, please check our careers website. You can apply directly via this site.